Privacy Policy

Last updated: July 20, 2025

At VitalPaws, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website [www.vitalpaws.in] or make a purchase from us.

1. Information We Collect

When you use our site or purchase from us, we may collect the following information:

  • Personal Information: Name, email address, phone number, shipping & billing address
  • Payment Details: Processed securely by trusted third-party payment providers (we don’t store card details)
  • Device Information: Browser type, IP address, device ID, and cookies
  • Shopping Behavior: Pages visited, products viewed, cart activity, etc.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Improve your shopping experience
  • Send order updates, promotions, or newsletters (only if you opt-in)

Prevent fraudulent transactions

3. Cookies & Tracking Technologies

We use cookies to:

  • Remember items in your cart
  • Understand user behavior on our website
  • Improve site performance and user experience

You can manage your cookie preferences via your browser settings.

4. Sharing of Information

We do not sell or rent your personal information. However, we may share it with:

  • Payment gateways (like Razorpay, Paytm, etc.)
  • Shipping providers (for delivery updates)
  • Analytics or marketing tools (like Google Analytics or Meta Ads)
  • Legal authorities (only when required by law)

All third parties are required to safeguard your data.

5. Email & SMS Communication

By signing up or placing an order, you may receive emails or SMS about:

  • Order confirmations and updates
  • Limited-time offers or new product launches (opt-out anytime)

You can unsubscribe from marketing emails at the bottom of any email.

6. Your Rights

As a user, you have the right to:

  • Access the personal information we hold about you
  • Correct or update your personal data
  • Request deletion of your data (in certain cases)

To do so, email us at support@vitalpaws.in

7. Data Retention

We retain your information as long as necessary to provide services, fulfill orders, or comply with legal obligations.

8. Security

We use SSL encryption and secure third-party payment gateways to protect your data. However, no method is 100% secure, so please exercise caution while sharing sensitive information online.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at realvitalpaws@gmail.com or contact us at Plot No:09, HNo:30-265/2, Sudha Nagar Colony, Old Safilguda, Neredmet, Secunderabad, Hyderabad, TS, 500056.