How Do I Cancel a VitalPaws Order or Change the Delivery Address?

Short answer: message us on WhatsApp at +91 80507 70671 before the order is dispatched — that is the one route for cancelling a VitalPaws order or changing the delivery address, and a Pet Care Expert calls you within 24 hours of every order anyway, so a wrong address can be corrected on that call. Orders usually arrive within about 5 days, so send the message the same day you spot the problem. Once the pack has been delivered, the route changes: you don't send it back. You give it daily for 30 days, and if your dog isn't visibly better by Day 30, you tell us and we refund 100% — no forms, no return shipping, keep the pack.

Before dispatch: one WhatsApp message does it

You ordered from your phone late at night and the pincode auto-filled from an old address. Or your dog actually lives at your parents' house and the pack is heading to your flat. Or money is tighter this week than it looked on Sunday. The cancel and address-change requests that reach us are usually one line long — "change my address", "cancel this order" — and they are the easiest problems we solve, provided they reach us in time.

WhatsApp is where a human on our team answers fastest, so for anything time-sensitive that is the number to use: +91 80507 70671. Email works too (realvitalpaws@gmail.com); just expect it to take longer.

Send three things so we can act on it without a back-and-forth:

• Your order number — it is in the order confirmation email.
• The phone number you ordered with, if you are messaging from a different one.
• What you want done — the word "cancel", or the full new address with pincode and a landmark.

Timing matters more than wording. Delivery is usually within about 5 days of ordering, so the pack does not sit with us for long. Message the same day you spot the problem, not after the weekend.

The 24-hour call is your safety net

Every order gets a call from a Pet Care Expert within 24 hours. That call goes over your dog's breed, weight and dose — and your delivery address. If something is wrong with it, say so on the call and it is corrected before anything ships. If you have already spotted the mistake, don't wait for the call: WhatsApp first.

Changing the delivery address

Before dispatch, an address change is just the message above with the complete new address: house or flat number, street, area, city, pincode, and a landmark the delivery rider can use. We update the order and it ships to the new address.

After dispatch, the parcel is already with the courier and the address on the label is the one it is travelling to. Still message us straight away, with your tracking details from track your order, and we will tell you what can still be done for that parcel. The honest answer is that the earlier you message, the more options there are.

Ordered on amazon.in instead of vitalpaws.in? The address and cancellation for that order are handled from your Amazon orders page.

Cancelling an order

Same route: WhatsApp before dispatch, with the order number and the word "cancel". A COD order simply doesn't ship. For a prepaid order, the refund goes back the way you paid; the details are on our return and refund policy.

"I need to cancel because money is tight this week"

This is a real reason people give us, and it needs no explanation. Message us on WhatsApp before dispatch and we cancel the order, exactly as above. Then reorder when the timing works: COD is available, so you can place the order when the money is there and pay at the door, and prepaid orders ship free. Nothing is lost by waiting — the Pet Care Expert call, the vet teleconsult and the 30-day guarantee come with the new order just the same.

"How do I cancel my subscription?"

There is nothing to cancel: VitalPaws does not run a subscription. Every order is a one-time purchase, including a 2- or 4-pouch order, where the per-pouch discount is applied automatically at checkout on that order alone. Nothing renews and nothing is charged again unless you place a new order. If you are seeing a recurring charge, check the merchant name on the statement — it won't be a VitalPaws subscription, because we don't have one.

Already delivered? The guarantee is the route, not a return

We don't ask you to post the pouch back, and the refund is 100% of what you paid for the powder, not just the part you haven't used. The 30-day money-back guarantee replaces all of that: give the powder once a day, mixed into the morning meal — half the dose for the first week, then ½ scoop for dogs up to 10 kg, 1 scoop for 11–25 kg, 2 scoops for 26 kg and above (the dose guide has the chart). If your dog isn't visibly better by Day 30, tell us on WhatsApp and we refund 100% — no forms, no return shipping, keep the pack.

Two things follow from that:

• Using half the pack does not affect the refund. The guarantee assumes you have used it; that is the point of the 30 days. Day 30 is the checkpoint, and that is when to judge it.
• Judge it on the right timeline. The tummy settles first — firmer potty, less gas in the first 1–2 weeks. Scratching and paw-licking ease around Day 21–28. 8 out of 10 dog parents notice visible improvement within 3–4 weeks of daily use; long-standing cases may need 60 days, but the refund checkpoint stays at Day 30.

Before Day 30 you are not on your own. The check-ins on Day 3, 7, 14 and 21 exist to catch the usual reasons a pack "isn't working": still on the half dose after week one, a missed day doubled up the next morning (give it the next morning, never double up), or powder mixed into dry kibble that a fussy dog leaves behind — a little wet food hides it. Every purchase also includes a 1:1 vet teleconsult with Dr. Anvesh Chakravarthy (B.V.Sc & A.H., PetPulse Clinic), so a dog that keeps scratching gets a vet's attention, not just a refund.

Damaged or wrong item, and the Geo-Tag

If the pouch arrives damaged or you received the wrong item, send us a photo on WhatsApp and we replace it or refund it — the policy page has the details. The VitalPaws Geo-Tag is the one thing that does go back: ship it to us within 30 days for a full refund.

Not visibly better by Day 30? Tell us and we refund 100% — no forms, no return shipping, keep the pack.